Customer Service
Shipping & Delivery
1. Mainland UK only: Orders under £150 are subject to a carriage charge of £5.95. Free if over £150 subject to conditions below
2. Goods with a weight of over 20Kg may be subject to additional carriage, in which case we will contact you prior to shipping.
3. Islands, Scottish Highlands and Northern Ireland, Contact us for carriage costs
Privacy & Security
1. Highline Workwear Ltd will do everything possible to protect Visitor’s’ privacy. Please read the following to understand our policies:
2. When you register and place on order with us, you are agreeing to the terms and conditions of this policy.
Returns & Replacements
1. Notwithstanding any other provision in the Contract, Workline Safety Ltd may at its option allow the Purchaser to return the goods upon the following conditions:
2. That the relevant goods are non-faulty;
3. That the goods are ordinarily held in stock at Highline Workwear Ltd 's location
4. That the Purchaser notifies Highline Workwear Ltd within 10 days of delivery of their intention to return the goods
5. That the goods are returned to Highline Workwear Ltd within 15 days of delivery
6. Highline Workwear Ltd and the Purchaser shall agree whether the goods shall be delivered by the Purchaser to Highline Workwear Ltd or collected from the Purchaser
7. That the goods are undamaged, in original packaging, with all trademarks or other labelling intact and fully suitable for re-sale
8. The Purchaser agrees to pay Workline Safety Ltd a 15% handling fee against the return of non-faulty standard goods.
9. Notwithstanding any other provision in the Contract, Highline Workwear Ltd may from time to time at its sole option accept the return of non standard, non faulty goods upon separate rates, terms and conditions, to be agreed with the Purchaser in advance of any such return. Non standard goods are those which are not ordinarily held in stock at Highline Workwear Ltd's Warehouse.
Ordering
Orders placed online will be processed and despatched at the earliest opportunity. If goods are partly or fully out of stock, the Customer will be notified with an expected delivery date. Highline Workwear will either deliver part orders with balances to follow (No additional delivery charge will be made for this) or hold part orders for completion, depending on delivery date of the balance. The customer will be kept informed as practicable. In the event of non-availability or inability to supply or complete an order Highline Workwear will issue a refund to the Customers Credit card or PayPal account.
Payment, Pricing & Promotions
Payments can be made securely through PayPal or main credit cards (Not American Express). We use Streamline, one of the top secure payment processing companies.
Viewing Orders
Order history is available from your personal account when you register with us.
Updating Account Information
Once registered, you can securely access your account, password protected, for order history and can edit your account details as required..